Last updated
March 2025

iOS App Assistance

Welcome to the support page for our iOS app. We’re committed to ensuring that your experience is smooth and enjoyable. Below you will find useful information on troubleshooting common issues and ways to get further assistance.

But first things first: did you check our Manual?

Frequently Asked Questions

1. App Installation & Updates

• Q: How do I install the app?
  A: Download the app from the App Store.

• Q: How do I update the app?
  A: Updates are available via the App Store. Ensure your device is connected to Wi-Fi and check the Updates tab.

2. Performance & Bugs

• Q: The app is running slowly or crashing.
  A: Make sure you have the latest version of the app. Restart your device, and if the problem continues, please let us know.

• Q: I found a bug or have suggestions.
  A: We appreciate your feedback. Please provide detailed information so we can investigate further.

3. MIDI Setup

• Q: I can’t see my MIDI device A: Make sure it is connected to your IPAD using the ad-hoc cable or your bluetooth connection

• Q: It seems no MIDI message is being sent. A: Make sure your MIDI device is connected and then try to send a message using VALUES preset with random different values to one of the MIDI channel/CC port as indicated in your Synth/Groovebox manual. For instance on the Polyend Tracker, by default CC data is using MIDI Channel 4 by default.

Troubleshooting Tips

• Restart the App: Fully close the app and reopen it.
• Restart Your Device: A quick restart can often resolve minor issues.
• Check for Updates: Visit the App Store to ensure you’re using the latest version.
• Internet Connection: Verify your Wi-Fi or cellular data connection.

If these steps do not resolve your issue, we’re here to help!

Contact Support

For any further assistance or to report an issue, please contact our support team directly:

Email: support@royalefougard.art

We strive to respond to all inquiries promptly. Thank you for using our iOS app!